Refund policy

We want you and your cat to love every order. If something isn't right, email us at hello@kittycorner.au and we'll work it out with you.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you can choose a refund or a replacement. If the failure is minor, we'll repair or replace it. Nothing in this policy limits those rights.

Damaged, faulty or wrong items

If your order arrives damaged, stops working or isn't what you ordered, email us within a reasonable time with:

  • your order number
  • clear photos or a short video of the problem, the product and its packaging
  • a quick description of what happened

Please keep the item and its packaging until we've sorted it out, as we may need to inspect it. Don't send anything back until we confirm how. If a return is needed, we'll arrange it and cover the postage.

Most products carry a 12-month warranty against faults, and some carry longer. The warranty doesn't cover normal wear and tear, misuse, incorrect assembly, or damage to the outer box only.

Missing parts

Small parts can come loose in transit, so please check all the packaging first. Still missing something? Email us and we'll send it out.

Change of mind

Changed your mind? You can return an item within 14 days of delivery if it's unopened and in its original condition.

  • Email us before sending anything back. We can't refund items returned without our approval.
  • You arrange and pay for return postage.
  • A 10% restocking fee comes off the refund.
  • We can't accept change-of-mind returns on opened items or on health and hygiene products.

Wrong address or missed delivery

If a parcel comes back to us because the address was incorrect or incomplete, or it wasn't collected, we treat it as a change-of-mind return. Any return and re-delivery costs come off the refund.

Cancellations

Need to cancel? Email us as soon as possible. We can cancel any order that hasn't been dispatched yet. Once it's on its way, our change-of-mind terms apply.

Refunds

We refund to your original payment method within 5 business days of approving your return. Your bank may take a few extra days to show it.